Training Services
Long before software is installed, Dove
Tree works with end user management
to identify training needs. Dove Tree then
develops and implements a training plan
in close coordination with the end user.
Users are trained on daily
operational aspects, such as how to
make queires, generate reports,
browse tables, and resolve operator
and data errors
Supervisors are separately trained on administrative functions, such as system monitoring, user registration, startup files, data loading, software updating, data backup, purging operations, and special reporting
Supervisors are separately trained on administrative functions, such as system monitoring, user registration, startup files, data loading, software updating, data backup, purging operations, and special reporting
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Installation Services
Client Resource Center
In coordination with end user personnel,
the Dove Tree installation team
typcially performs the following tasks:
Clients have round-the-clock
access to Dove Tree's Client
Resource Center. There they
will find an online repository of
the latest technical
procedures, instructional
videos, and detailed product
descriptions.
Refresher Training
Periodic refresher training helps end
users maintain a high level of
productivity. Depending on specific
needs and circumstances, Dove Tree
trainers conduct refresher training either
at-site or online.
Focused on project success
Dedicated to client support
Provide overall project management
support
Installs and configures Dove Tree
software on the end user's server
and its clients
Configures at-site workstation PC's
and peripherals, including printers
and scanners
Configure the interface between PC's
and any automated material handling
equipment
Establish connectivity with the
at-site network
Resolve any configuration issues
that arise during the implementation,
testing, and trouble-shooting phases
Web-based Training
In certain instances, it can be
advantageous to conduct
training via the Internet using
virtual classroom or video
conferencing capabilities.
Dove Tree uses a web-based
screen-sharing application to
deliver person-to-person
training while jointly
navigating and viewing
displays during the training
session.
Software for Warehouse Control Systems